Client Services
Mission
To provide the University of Georgia with excellent computer hardware and
software application support, comprehensive public computer lab environments,
courteous and effectual student technology support, essential infrastructure
provision and support for identity management, support and assistance for campus
telephony, excellent production server system support 24 X 7 X 365 and high quality cost recovery IT support.
Strategic Directions
- To ensure that the University's telephony system performs at
the needed capacity and service level to support the University's instructional,
research, outreach, and business activities.
- To provide robust and reliable messaging and information delivery/sharing
systems to facilitate collaboration and community among our constituents
as well as provisioning system administration for central service systems.
- To offer consulting, user-education, training, and assistance
to insure that technology-based services and programs provided by EITS
are utilized effectively.
- To support the University's learning environment through continuance
and augmentation of existing technology-based instructional delivery systems.
- To support and provision for centrally administrated file and
print services for campus, and provide campus Identity management through
account creation.
- To partner with the University's research community to develop
and provide a research computing environment that meets current and emerging
needs.
- To provide high quality, efficient departmental IT support to the University campus.
Tactical Projects and Services
To ensure that the University's telephony system performs at the needed capacity
and service level to support the University's instructional, research, outreach,
and business activities
- Telephone services. Oversee, manage and support the telephony system at UGA.
To provide robust and reliable messaging and information delivery/sharing
systems to facilitate collaboration and community among our constituents, as
well as providing system administration for central service systems.
- Mirapoint email system administration and upgrade. Manage, maintain
and administer the campus central email system. New hardware implementation
and OS upgrade are two notable projects.
- Central Linux Systems Upgrade. Coordinate central production
systems upgrade to the latest Enterprise edition of Redhat Linux.
- Central Calendar Upgrade. Manage and deploy both the latest version
of Steltor Calendar and upgrade system hardware.
- Central Service Redundancy. Plan, deploy and manage a redundant
networking and services site on North Campus to provide redundant service
in case of main Data Center failure.
- Remedy Problem Tracking Software Upgrade. Upgrade and deploy
new Remedy software and hardware solution for EITS and pilot departments
around campus.
To offer consulting, user-education, training, and assistance to insure that
technology-based services and programs provided by EITS are utilized effectively.
- EITS Helpdesk. Coordinate the delivery of prompt, courteous and
professional support for supported applications and operating systems to
faculty, staff and students at UGA.
- Student Technology Support. Coordinate and provide courteous
and effectual student support for hardware, software and networking in
the Residence halls. Additionally, provide support for student use of the
PAWS wireless network across campus and Horizon Live.
To support the University's learning environment through continuance
and augmentation of existing technology-based instructional delivery systems.
- WebCT. Oversee and manage the current online instructional delivery
system.
- VISTA implementation. Direct the hardware deployment of the replacement
system for WebCT for UGA and hosted institutions and manage the resulting
deployment of the application across campus.
To support and provision for centrally administrated file and print services
for campus, and provide campus Identity management through account creation.
- Novell Support. Continue to manage and support Novell services
from the central Novell Tree.
- Active Directory Support. Manage and expand the services of AD
as a central offering. Continue to add campus departments on request.
- Edirectory. Manage current Edirectory. Plan and deploy Edirectory
upgrades and revisions to entire UGA Edir Tree.
To partner with the University's research community to develop and provide
a research computing environment that meets current and emerging needs.
- Research Central Computing Partnership. Manage and coordinate
the system administration for the newly formed RCC group.
To provide high quality, efficient departmental IT support to the University campus.
- Campus IT Partnerships. Coordinate and provide cost efficient IT support to departments needing desktop and/or server administration support, or who have a need for web based application development.
Staffing and Organization
The Client Services Division is a division of EITS, which reports to the Executive
Director. The division consists of a Director, two Associate Directors, ten team leads or department managers,
and 90 technical staff members. An organizational chart is available at http://www.eits.uga.edu/divProfiles/EITS_Charts.pdf.
Training Plans
In support of the EITS Strategic Directions and the projects and services
associated with theses strategic directions, continued professional growth
and training is required as follows:
- SANS and SUN Professional Training. Many of the System Administrators
in both the Production Systems and Directory Services groups would benefit
from this security training.
- Oracle Training. Four staff members from the Production Systems
and Internal Application Development groups will continue training in Oracle
to provide more depth to a number of services Client Services supports,
including VISTA.
- Enterprise Redhat Linux Training. Linux System Administrators
will benefit from this training and provide more pervasive knowledge throughout
the PSS group.
- Professional Conferences. There are several high profile professional
conferences that serve as training avenues for both System Administrators
and Directory Services personnel.
- Element K Training. All Client Service personnel will benefit
from the online training provided by Element K. Secretarial positions to
Department Managers will be expected to train in selected areas to improve
their skills.
- VISTA SDK Training. There are courses offered by the parent company
of VISTA that directly relate to many of the support areas which we will
encounter when we migrate to VISTA. This instruction will benefit the staff
who will be responsible for that support and are in the IMAS group
OFFICE OF THE CIO
Application Development 
and Data Management
