Common Problems - Migration from ARCHES to MyWeb

1. Home page does not display
   - Error message "You don't have permission to access / on this server."
2. File not found
   - Error message "The requested URL ........ was not found on this server."
3. Permissions problem
   - Error message "You don't have permission to access ....... on this server."

My Home Page does not display

• Problem Description:
  My home page does not display and I get an error message when I go to the URL for my web page. "Forbidden You don't have permission to access / on this server."
  
• Why this is happening:
  Your home page will be displayed if you have a file in your www directory named: index.html or index.htm or home.html or home.htm which contains some content that you'd like others to see.
  
• How to fix this:
  Name your home page index.html or index.htm or home.html or home.htm.
  

The Namespace Issue (ARCHES Migrated Pages)

• Problem Description:
  Some of my files migrated to MyWeb and MyDrive from ARCHES have a number appended to the end of the filename.
  These files are all named the same but have different capitalization (eg: "home.html" and "HOME.HTML" on ARCHES would now appear on MyDrive as "HOME.HTML" and "home.html1")
  
• Why this is happening:
  ARCHES treats files with different capitalization as different files. MyDrive treats them as the same file.
  To preserve your data during the migration process, MyDrive automaticly renamed those files that were named the same
  and added a number at the end of the file name. The MyWeb service continues to use the ARCHES style names.
  
• How to fix this:
  No immediate action on your part is required to fix this issue because MyWeb will continue to use the ARCHES style names.
  However, care must be taken when editing or renaming these files. We suggest renaming your files so that all files have a unique name, regardless of capitalzation.
  
  Other things to note:
  - If you rename a file that has had a number appended to its name (eg: "home1.html1") it will get the new name that you give it.
  You will need to ensure that your links and other HTML pages reflect this change.
  - If you simply edit the numbered file and save it again with the same name, including number, the file will keep it's original ARCHES name.
  For example, if you editied "home.html1" and saved it with that name, it will *keep* the original ARCFHES name of "home.html." While this
  is useful in the short term for minor updates, we *strongly* encourage you to rename these affected files and and links you may have to them soon
  to prevent problems.

The Permissions Problem (ARCHES Migrated Pages)

• Problem Description:
  Web Pages and content on ARCHES used to work, but after the migration an error message similar to the following is presented:
  "Forbidden You don't have permission to access /home.html on this server."
• Why this is happening:
  An unforseen configuration issue on ARCHES allowed some pages to be accessible via the web, even though their file permissions
  indicated otherwise. Once migrated to MyWeb/MyDrive, those same permissions are now being enforced correctly resulting in the "Forbidden" message.
• How to adjust permissions for your web pages in MyDrive:
  The MyWeb system uses the permissions stored in MyDrive to determine if it can access and serve your web pages.
  By default pages you create are atomaticlly assigned permissions to be viewable. However, there may be times
  when these permissions may be wrong or you want to change them. Here's how!
  NOTE: Please either disable any pop-up blockers or allow pop-up's from mydrive.uga.edu before starting this procedure!
  NOTE: Macintosh users cannot use Safari. We recommend Mozilla Firefox as a browser that works with MyDrive/MyWeb.
  • Log in to your MyDrive using my.uga.edu or mydrive.uga.edu using a web browser. You cannot make these changes through other interfaces such as WebDav.
  • Navigate to the affected file or folder in your /NetStorage/Home@UGA/www folder.
  • Select the file that you would like to chnage permissions on by checking the box next to its name.
  • Choose File -> Properties.. from the menu at the top of the file listing. A new window will
    pop-up on top of your MyDrive window showing the properties of the file.
  • In the Properties window, click on the "NFS Info" tab at the top.
  • Change the "Others" permission as so:
    • To make your page viewable from the web, ensure the checkbox under the "Read" column is selected for "Others"
    • To remove the ability for your page to be access from the web, ensure the checkbox under the "Read" column is *not* selected for "Others"
    • Click "Apply" to put your change into effect. It may take up to 5 minutes before your change is fully propigated to the MyWeb system.
  • You will need to repeat this procedure for each file that you would like to change permissions for.